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Have a question about delivery or returns? Find all the details below, or contact us at jerusalemsymbols@gmail.com

Return Policy

Personalized Items:
Because each custom-engraved stone is made just for you, personalized items are non-refundable and cannot be returned—unless they arrive damaged or faulty.

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Non-Personalized Items:
You can return non-personalized items for a full refund, provided they are unused, in their original packaging, and in resalable condition.

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If Your Item Arrives Damaged:
If your order arrives damaged, please email us at jerusalemsymbols@gmail.com with your order number and clear photos of the damage. We’ll offer a replacement or a full refund.

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Return Conditions:

  • Returns must be requested within 14 days of the delivery date.

  • Return postage is non-refundable unless the product is faulty or damaged.

  • Please include your name and order number with any return. We strongly recommend using a tracked shipping service, as we can’t be responsible for items lost or damaged in transit.

  • Refunds will be issued to the original payment method, typically within 5–7 business days after we receive the returned item.

Delivery Information

  • Shipping:
    Orders are shipped from Jerusalem, Israel via Registered Post, with tracking provided for every order.

  • Delivery Times:

    • Most orders are delivered within 10–15 business days from the date of shipment.

    • Large, oversized, or custom orders may require additional shipping time or fees. We will notify you in advance if this applies to your order.

  • Additional Information:

    • Worldwide shipping is available. Delivery times may vary depending on your location and local postal services.

    • Please ensure your shipping address is accurate. If a package is returned to us due to missed delivery attempts or incorrect address, an additional shipping fee will apply to resend your order.

    • Any customs fees or import duties are the responsibility of the recipient.

  • Customer Service:
    For any questions or assistance, please contact us at jerusalemsymbols@gmail.com

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